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Rich Palms Casino Review
Rich Palms Casino is a new online casino launched in January 2020, making one of the newer names in the world of casinos not on gamestop. The casino offers a wide choice of games, such as slots, poker, tables, and other special games. In addition to the casino’s progressive online slots, many players on this gaming platform enjoy popular titles such as Achilles, Ancient Gods, Asgard, Cash Bandits 2, and Coyote Cash. The casino has decent rewards and bonuses for newbies and regulars alike. Premium players can find a VIP program, daily tours along with exclusive tournaments.
Digimedia Limited owns the casino and has a lot of years of experience in the iGaming industry. It also owns other online casinos, some of which have been online for a long time. Licensed in Malta, Digimedia has been around for a while. To their credit, the company has gained a reputation for promoting responsible gambling and the protection of players. Digimedia values transparency in its operations. Their commitment to the highest standards of gaming excellence has seen most of their activities being eCOGRA certified. Digimedia Limited says it is committed to providing a safe and secure online gaming space for its players.
UK License Details: N/A
Software: RealTime Gaming, Visionary iGaming
No Deposit Bonus: N/A
Welcome Bonus: 250% welcome bonus + 100% cashback
Other Bonuses: (Bitcoin special) 300% Slots bonus for the first three deposits
Payment Options: Visa, MasterCard, AmEx, Bitcoin, Instant Gift Card, Neosurf, Bank Wire
Min. Deposit: $20
Min. Withdrawal: $100
Email: [email protected]
Phone: +1 855 2798 143
Visiting Rich Palms Casino
The landing page image of a sharply dressed croupier, standing ready to meet players, is your initial welcome to richpalms.com. The page background is white, giving more pop to the subtle orange theme used on this site. The logo is situated top left, next to the games tab. Just below the logo is the welcome bonus offer. The welcome bonus takes from the colour of the logo, orange. This review found hints of the same light orange, Caribbean theme strewn around the entire site, giving a relaxed island vibe.
The login button is placed next to the "sign up," top right of the webpage. Players can try out a game for free before they enter their login details. Just click on a game, try it out, and then when ready, press "play for real." An elegant feature that's worth noting in this review is the night mode function. The website background "dimming" feature can be accessed by clicking the hamburger menu button in the top right corner.
Understandably, most reviews liked this feature – it's especially useful for those who may get strained watching a white background for long periods. The rest of the webpage is devoted to showing the various games, daily tours and tourneys available in the casino. A list of the current jackpots available is also given for players. The bottom of the page is where players can download the Windows client installer. The download link is featured side by side with useful info on payments, the Rich Club, and the concierge service. Lastly, the footer section, at the end of the webpage, contains more important links.
Rich Palms Casino Bonuses
All new players are offered a general welcome bonus, but even greater rewards can be found in selected games. The Welcome bonus offers:
- 250% welcome bonus + 100% cashback
The welcome bonus is valid once for all new players and applies to slots and special games.
New players depositing via Bitcoins can also make use of a bonus, especially for them. The casino thus calls this bonus the Bitcoin special. It offers:
- 300% Slots bonus for the first three deposits
This bonus is for new players only for the first three deposits. It also requires a minimum deposit of $25 or $10 for Neosurf to activate both bonus offers. They carry a 30x wagering requirement, and the maximum cash-out is 20x.
Game-specific free spins are for new players on depositing $25 or more. However, this offer is valid on the first three deposits only. Players get:
- 99 free spins on Samba Beat
- 100 free spins on Secret Jungle
Free spins carry a free-spins-wins 20x wagering requirement, and the max cash-out is 20x.
Other bonus packages offered to promote regular playing are:
- 275% Bonus + 50% cashback – for the second deposit
- 300% Slots Bonus + 25% cashback – for the third deposit
Players can only claim these offers in sequence. Even though there is no no deposit bonus, daily tours give players access to huge offers after making set deposits. Every day it's always something new. Some of these promos include slots bonuses and free spins on Plentiful Treasure, Asgard, Bubble Bubble 2, and Storm Lords.
Rich Palms casino runs a VIP program dubbed the Rich Palms Club. This is for premium players and gives them access to faster withdrawals and around-the-clock account service. Players in this club ascend the VIP ladder through a system of cards, each giving access a higher level of exclusive benefits. The entry-level is the black card offering a $75 loyalty bonus, birthday bonus, daily and weekly cashback. The highest level in the Rich club is the Millionaire Card. Here players get $1000 loyalty bonus, daily, weekly, monthly cashback, birthday bonus as well as real money bonuses.
Rich Palms Casino Mobile
The mobile site bears a glaring semblance of the main casino webpage. Even the dim background feature is also available. The only difference we could see are small changes in the layout; some of the elements placed differently to fit smaller screens. Players can enjoy a good selection of games on the mobile site. Players can also download the Windows client straight from the mobile site.
The mobile site uses HTML5, meaning you can easily access it from Chrome, Safari, and Firefox. Some of the games, however, might need the Adobe Flash Plugin to play. A point to note on the mobile site is the change in the login button. To log in, you must find the small red square bracket and arrow symbol in the top-right corner. Clicking this opens the login/sign up page. Here, players can open an account and even enter the practice mode.
Though you cannot download an app in any app store, the website works just fine in mobile browsers. Web-based apps are great in that they work across a wide range of devices. Players can enjoy slots, blackjack, or baccarat on the go using Android, iOS, or Windows devices. Players can create user accounts and also access bonuses and rewards, straight from the mobile site. They can also make use of the daily promos in the casino.
Making deposits and withdrawals is also a breeze. The mobile site pretty much allows players to perform all the tasks needed for a good gaming experience. Whether using Nokia, Huawei, iPhone, Samsung, or the many tablets available to players today, the site performs just fine.
Rich Palms Casino Games and Software
A selection of more than 200 games is available in Rich Palms casino, online slots making up the greater part. Players can choose from more than 180 slots, made up of 3, 5, and 6 reel variations. Other slots types include bonus rounds and progressives. Popular titles to try out are Asgard, Megasaur, Bubble Bubble, Spirit of the Inca, Ancient Gods, Achilles, Basketbull, and Caesar’s Empire. An exciting line-up of fan favourite poker games is also available here. Players can expect to find Sevens Wild, Joker Poker, Jacks or Better, Double Double, Bonus Poker, 7 Studs Poker and Aces and Eights, among others. That's great, because no online casino is complete without a good choice of table games.
Casinos not registered with gamstop can sometimes have a limited game selection, but this is not the case with this casino. They put up a strong section made up of Baccarat, Blackjack, Caribbean Holdem Poker, Craps, European Roulette, Face Up 21, Pontoon, to mention just a few. You can also find video poker variations of some of these games here. American and French roulette lovers are catered for in the specialities section of the games lobby, along with Keno, Bonus Bingo, and Hot Dice. Live game fans can head over to the live dealer lobby. Here, they offer live roulette, baccarat and blackjack, for players to enjoy.
This powerful library of games is powered by Real Time Gaming (RTG) and Visionary iGaming. RealTime Gaming has a solid history of providing quality games and has become somewhat of an industry benchmark. The RTG software is in over seventy online casinos industry-wide. Initially launched in 1998, the studio has been launching a lot of famous games. They have attained a status as a leading game developer.
This led to industry recognition in the form of multiple awards from the likes of Online Gambling Magazine. RTG games can be played straight from the web using an Adobe flash plugin or by simply utilising the downloadable client. Visionary iGaming games are also found in Rich Palms Casino. Started in 2008, Visionary iGaming mainly focuses on live games. However, they also have video slots. All the games in the casino use RNG to ensure fairness.
The thing we found lacking was that there were no other forms of online games at hand. If you're an all-round player, chances are that you're looking for a site where you can mix casino gaming with things like sports betting. But you can always find sports betting sites not on gamstop through our other reviews here at Hityah.
Deposits and Withdrawals
According to their website, the choice of payment methods available on their platform was not only dictated by ease of use, but also by safety and security. This is something that is important when playing at non UK registered casinos. The methods available are:
- Instant Gift Card
- Bank Wire
Generally, the smallest amount that can be deposited is $25. The only exception is Neosurf, which accepts deposits from as low as $10. The minimum withdrawal limits for all the methods are $100. Notably is the absence of e-wallets like PayPal, Skrill, and Neteller from this list. Deposits are instant, regardless of the method used. You can deposit funds either straight into your account or through the cashier.
The casino takes two to seven business days to process withdrawal requests. In total, credit card accounts take about seven to ten business days for the money to come through. However, bank wire is slightly better here, needing only five to seven business days. Bitcoin withdrawals are quicker than other options and can be made straight into players' Bitcoin wallets. It’s easy to see why more players are choosing this option for their deposits and withdrawals. A good thing about the payment methods at hand is that the casino, on its end, does not deduct any transaction fees at all. Obviously, this is excellent news if you are looking to withdraw the basic minimum. The casino does not currently support GBP.
Player safety is vital aspect of any online gaming site. Destructive gaming behaviour must be kept in check for casinos to provide a healthy playing environment. The owners of Rich Palms casino, Digimedia Limited, have acquired a reputation for player safety and responsible gaming over the years. The casino has crafted a responsible gaming policy which seeks to protect their players from falling into the spiral of addictive behaviour.
The link to the responsible gaming policy is in the bottom-right corner. In addition to tips on how to detect and avoid gambling addiction, the casino has provided 24/7 customer support for players who require instant help. The casino has put together the following to protect its players:
- Underage gambling – the casino has tried to avoid any designs that may entice minors to take part in gambling. They even include tips and advice on how parents or guardians can ensure the safety of children.
- Account limits – the casino, upon request, can set up lower minimum deposit limits for players. Players can set daily limits or even for up to a month. As a result, this helps control the amount of money wagered over the set period.
- Cool-off and self-exclusion – this feature is for players who feel that they need to take a break or that their gambling habits have spiralled into a serious problem. Players can approach the support service and ask for time limited account suspension or if need be, permanent closure.
The responsible gaming policy has links to various support groups that are ready to help. Players who are facing challenges or just require more info on how they can protect themselves and their loved ones can do so easily. These groups include Gamblers Anonymous, NC Gambling, GamblingAware, and GamStop.
Rich Palms casino is a new player on the iGaming scene. That being said, its owners are not. Firstly, Digimedia has a sound record and experience in running online casinos. Secondly, they have put together a wide selection of popular slots, tables and poker games for players to enjoy. The casino offers a balanced welcome offer spiced-up with daily rewards in the tours to adhere to all player levels.
A great VIP program, the Rich Palms Club, for premium players goes well with the bonuses. Another fresh addition is the RealTime Gaming powered progressive slots jackpots which can build up to very large amounts. Another great aspect of this casino is that it accepts Bitcoin, crypto-currency is fast becoming the payment method of choice in most online gaming platforms.
The site indeed does have a lot going for it but, the lack of e-wallet support in making payments, especially nowadays, is not a good thing. Customers today are using e-wallets like PayPal more and more because they are more secure. In the final analysis, the casino, overall, has made a very good start to a promising future and players are in for an interesting adventure.
Pros and Cons
- Accepts Bitcoin
- 24/7 concierge support service
- Experienced owners
- VIP program
- Daily tours
- Progressive slots
- Exclusive RealTime Gaming tourneys
- Does not accept PayPal and other e-wallets
- Few software providers