Sun Palace Casino Review

Sun Palace is an online casino that treats players with a broad spectrum of games from Realtime Gaming. Slots fans will find that the casino has more than enough options to keep them entertained. Slot titles like Achilles, Bubble Bubble 2, Eternal Love, Naughty or Nice, Jackpot Cleopatra’s Gold, and Lucky 6, are some of the favourites. Both skilled and less experienced players can find a suitable variant of table games like blackjack, baccarat, Pai Gow Poker, Caribbean Stud Poker, Let’Em Ride, Caribbean Hold’Em Poker, Pontoon, and more. Also, if you’re looking for an online casino that keeps giving bonuses, search no further.

Sun Palace Casino opened its virtual doors in 2002 and is one of the many online casinos that are owned and operated by the Main Street Vegas Group. They are licensed by the government of Panama. Besides being a legitimate and regulated casino, they stand out with a close to two-decade track record. Customers can also have peace of mind, as the casino’s games are independently tested for fairness and randomness by the Central Disputes System (CDS). You can also seek recourse from the CDS if you run into any problems.

Established: 2002

UK License Details: Panama

Software: Realtime Gaming

No Deposit Bonus: $20 bonus + 20 free spins

Welcome Bonus: 400% bonus up to $500

Other Bonuses: Wild Wednesday, Refer a Friend, Triple Weekend Winner, Free Trial, Double Match Up Monday, Tuesdays & Thursdays T-Blend, Cashback Monday, Loyalty Program

Payment Options: Visa, Check via Courier, Bitcoin, ACH Direct Deposit, American Express, Check via Regular Mail

Min. Deposit: $5

Min. Withdrawal: $150

Email: [email protected]

Phone: N/A

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Visiting Sun Palace

Thecasino landing page is simple but effective. When you land on the website, your eyes are drawn by the image of slot machines and the generous welcome offer. The lower part of this promotion banner prompts you to click and download the Sun Palace casino software. Sunpalacecasino.com mainly caters to USA players, and you can see that by the statue of liberty and an American flag that's on top of the page. The website has a dark blue theme, with gold accents. Also on the upper part of the page, players can see links for free software, preview games, promotions, banking, support, and fair play. On the lower right part of the screen, a live chat tab stands out as the only white feature on the screen.

The live chat option covers other Main Street Vegas Group casinos as well, so you have to choose Sun Palace Casino before starting the chat. The bottom of the landing page displays the payment methods, company information, and a few useful links. The login button is conspicuously missing from the landing page.  Once you download the casino software or click the instant play button, you can then access the games lobby.

There, you’ll find a green login button on the top right corner of the page. We have prepared this detailed review where we’ll introduce you to the casino’s key features, including the games library, bonuses, banking methods, and more. Continue reading to find out if this casino offers everything that you’re looking for.

The Games Lobby

Most reviews seem to prefer how the games lobby is laid out in clearly labelled categories.  Players can choose to only see progressives, table games, speciality, video poker, and slots games. If you hover your mouse pointer above any of the categories, you’ll be able to view a highlight of what underneath. For example, instead of choosing the overall video poker section, you can directly see and select 1, 3, 10, or 52 hand video poker variants.

There’s also a search feature, in case you know the name of the game that you want to play. A separate segment that's on the bottom of the screen keeps players up-to-date with the latest game releases. The middle of the screen shows you more bonuses that the casino has on offer. We’ll cover these bonuses and more in the next sections of our review.

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Sun Palace Casino Bonuses

If you’ve played on other Main Street Vegas Group online casinos not on gamstop, then you’ll be familiar with their extensive selection of bonuses and promotions. All new customers get access to a no deposit offer of:

  • 20 free spins and $20 free 

Customers can redeem the free spins on the Crystal Waters slot, but only if they have a coupon from a partner site. You’ll be able to withdraw a maximum of $50 in winnings from the free spins and bonus after fulfilling a 70x wagering requirement. In addition to this small bonus, players can also receive several generous matched bonus offers. Another welcome bonus offer is:

  • 150% matched bonus up to $7 000.

Players need to deposit at least $25 to become eligible for this offer. The bonus has 40x wagering on slots and 90x on poker games. The bonus amount for this 150% matched bonus is redeemable, which can make the 90x wagering requirements worth the trouble. Yet another welcome bonus is:

  • 400% bonus up to $500.

You must deposit at least $25 using a bonus code to become eligible for this bonus. Players will also only be able to cash out a maximum of $2000 after wagering the bonus + deposit at least 50 times. The casino also has a myriad of promotions for existing customers.

In the Free Trial promotion, you need a coupon from a partner site to play for:

  • $50 in real cash

Players have to wager the Free Trial bonus money 70 times to access the maximum bonus of $50. If you refer your friends to play on the site, and they deposit a minimum of $50, you’ll get a Refer a Friend bonus of $20.

Weekly Promotions

Unlike other casinos where you receive a Refer a Friend bonus in real cash, here you need to wager the bonus 40 times to cash it out. The casino also has a different promotion for each day of the week. These promotions include:

  • Double Match Up Monday: Get a 200% bonus on mondays
  • Cashback Monday: Free bonus of $500
  • Tuesdays & Thursdays T-Blend: Extra chips, New Games + Free Spins
  • Wild Wednesday: Get your deposit matched 300%
  • Triple Weekend Winner: Get your deposit matched 250%

Players can earn more rewards by accruing comp points in the loyalty program. The available perks that you can get as a loyal customer include:

  • Monthly Bonus
  • Anniversary and Birthday Bonus
  • $1000 Weekly Reward

With such a wide selection of bonuses and promotions, there are as many terms, conditions, and restrictions. These T&Cs may also be revised from time to time. It’s, therefore, vital to go through them carefully before you opt-in for a promotion.

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Sun Palace Casino Mobile

Mobile technology is continuously improving, and players are gradually shifting to playing online casino games on the move. There is no app available, but that doesn’t make the casino’s mobile gaming any less exciting. Customers can enjoy all the games on the desktop platform using the HTML5-based mobile website. Like the desktop website and app, themobile site is simple and gets you access to your favourite games super-fast. The games are, however, only visible after you log in. The website is also as interactive and user-friendly and works fine on all sorts of mobile devices.

You can log in to your account via popular mobile browsers like Firefox, Chrome, and Safari. Customers will also find that the graphics, sounds, and game mechanics on their smartphones or tablets are as good as on the desktop platforms.  You can launch the site and games from iOS devices like iPhones or iPads, or with any modern Android devices. Blackberry and Windows mobile devices also cope very well and offer a decent gaming experience. Most of these devices allow for one-tap launching of the casino via a shortcut on the home screen. The mobile site also allows players to access the banking section, as well and bonuses and customer support.

Sun Palace Games and Software

One fo the first thing we look at when reviewing online casinos not on gamestop is the game selection, as this is really important to players. The casino has more than enough games to keep you engaged for as long as you’re willing to play. Slots are their biggest offering, with close to a hundred titles on offer. You’ll find dozens of 3D slots, as well as classic three and five reel varieties thrown in for good measure.

Some of the popular titles include Ancient Gods, Super 8, Asgard, Lucky 6, Rudolph Awakens, Diamond Fiesta, and Ritchie Valens La Bamba. There’s also a limited selection of progressive jackpots like Aztec’s Millions, Spirit of the Inca, and Megasaur for the thrill-seekers. But, slots are not the only thing that this casino is offering. Their game library has enough table games to rival what you’d find at any brick and mortar casino.

If you have a favourite table game, there are high chances that you’ll find it here. The available options include American Roulette, Craps, Caribbean Stud Poker, baccarat, blackjack, Vegas Three Card Rummy, Sic Bo, Pai Gow Poker, and more. Video poker fans are also covered, as they have some new variants that you’ve never played before.  You can play Deuces Wild, All-American Poker, Aces and Eights, Aces and Eights, and more. Some smaller games add to the variety but don't fall into any of the above categories. These speciality games include keno, bingo, scratch cards, shooting, and board games. Sun Palace does not have a live casino section at the moment.

Game Providers

Sun Palace Casino uses Realtime Gaming as their sole game software provider. As one of the most renowned gaming studios in the online casino industries, Realtime Gaming provides the best quality experience for every type of player. The games, therefore, come with high-quality graphics, excellent animations, and vivid colours. This is especially true for slots, where the gameplay and pay lines are diverse. Realtime Gaming’s motto is Take gaming seriously, and they have CDS certification to keep their quality standards at the highest level. The games from Realtime Gaming are regularly subjected to official RNG evaluation to verify their randomness and fairness.

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Deposits and Withdrawals

The casino has a decent number of banking methods for customers to fund their accounts, including:

  • American Express
  • Visa
  • Bitcoin

You can deposit a minimum of $5 using Bitcoin. There are no processing fees for making a deposit.  Sun Casino will call you after you make your initial deposit to confirm your banking details. They also allow you to request reversals of any deposits that you've made in error. When it’s time to cash out, you’ll be able to transact using the following payment methods:

  • Check via Courier
  • Check via Regular Mail
  • Bitcoin
  • ACH Direct Deposit

Noticeable absentees are e-wallet payment methods like Skrill and Neteller. You can request to cash out a minimum of $150. Withdrawals are processed free of charge, on condition that you wager at least five times your deposit before you request a cashout.   Withdrawals are usually processed within a week but may take as long as two weeks. However, the website has a reliable withdrawal system, which is the most critical factor for most players. As with most betting sites without gamstop, you unfortunately can't play with GBP as your currency.

Responsible Gaming

For most players, playing at casinos not using gamestop is an enjoyable way to spend their free time. However, a small minority tends to end up not being able to balance their gambling time and money with other life commitments. Problem and underage gaming usually result in a variety of financial, social, mental, and physical health challenges. Ensuring that customers are protected from problem and underage gambling requires collective action from online casinos and the players themselves. Most online casino operators craft a responsible gaming policy which guides how customers can continue to play safely.

These policies typically include advice, tools, and external sources of advice and help. For example, the casino advises players to only play using money that they can afford to lose. They should also keep in mind that losses are part of the betting experience, and avoid trying to get even. Online casinos also sometimes provide tools like deposit limits, reality checks, time-outs, and self-exclusion programs, to help customers keep their gambling in check.  This casino, however, does not seem to have such a policy. They only have an 18+ sign, which suggests that they verify the ages of every new player.

Conclusion

By now, it’s probably clear that we have quite a good opinion of Sun Palace Casino. The casino doesn’t have many bells and whistles, but it delivers well when it comes to bonuses and the selection of games. From the welcome bonuses to the on-going promotions and loyalty program, the casino has some of the best deals in the online casino industry—especially if you consider that some of the bonuses are cashable. The game selection is also a major selling point unless you don't enjoy slots and table games from Realtime Gaming. The lack of a live dealer casino section is, however, a major let-down.

Their website is a bit unorthodox, which makes it a bit difficult to navigate at first. However, the games lobby is laid out to make it easy to find and play games. Yet another disappointment is the lack of e-wallet payment options, two-week processing time, and the high minimum withdrawal.  However, none of these factors would mean anything, unless the casino is operated by a trustworthy company. In that regard, you can rest easy, as they have a license from the government of Panama. The Central Disputes System (CDS) also regularly audits the casino's games.

Pros and Cons

Pros

  • 24/7 customer support via email and live chat
  • The mobile gaming platform is compatible with most devices
  • Extensive range of generous promotions
  • Decent game library from Realtime Gaming

Cons

  • No telephone option for customer support
  • No licensing or responsible gaming information on display
  • A limited number of available payment methods
  • No live dealer casino games
  • Withdrawals can take up to two weeks.

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