What this page is for
This page describes exactly what we check before an online casino appears on Hityah, where each figure comes from, and what determines the order operators appear in. It is written so that you can audit us: every check below names its source, and every operator page carries the date its figures were captured.
Scope, and what we do not do
Everything published on Hityah is desk research. We do not open player accounts, we do not deposit money, and we do not gamble. No review on this site is based on first-hand play, and none of our figures are measured — they are read from primary documents and recorded with the date we read them.
We state this plainly because the alternative is worse. An affiliate site that implies experience it does not have has undermined every other claim on the page, including the accurate ones. What we can do is check documents against their source rather than against another affiliate’s summary of them, record when we checked, and show our working. That is what the rest of this page describes.
Where a figure is the operator’s own stated position rather than something anyone has observed — withdrawal times are the obvious case — we label it as such on the page. “Barclays withdrawals stated at 1–3 working days” is a different claim from “withdrawals took two days”, and we only ever make the first one.
The six checks
1. Licence
Checked against the Gambling Commission Public Register. We record the licence account number, the account name, the current licence status, and the date we looked.
The account name matters and is the check most often skipped. Many consumer-facing brands operate under a parent company’s licence, so the register entry will name a company you have never heard of. We search the register by domain name rather than by brand, because that is what ties a website to a licensee, and if the brand’s own terms do not name the same company as the register, that discrepancy goes on the review page rather than being tidied away.
2. Bonus terms
Taken from the operator’s own terms and conditions, with the clause linked. For every offer we list we record the headline amount, the wagering multiple, the maximum bet permitted while wagering, game weighting, the expiry window, any cap on converting bonus winnings to cash, the minimum deposit, and any excluded payment methods.
Since 19 January 2026, SR Code 5.1.1 of the Commission’s licence conditions prohibits GB-licensed operators from applying wagering requirements over 10 times the bonus, and from combining more than one product type (betting, casino, bingo, lottery) inside a single incentive. We check every listed offer against both rules. An offer advertising 35x or 40x to GB players is either stale marketing or a compliance problem, and we treat it as a flag to resolve with the operator’s terms, never as a figure to publish.
This also means any wagering figure you find on an affiliate site that has not been rechecked since January 2026 is likely to be wrong, including figures that were correct when they were written.
3. Withdrawals
From the operator’s published banking terms: stated processing time per payment method, minimum and maximum withdrawal, the length of any pending or reverse-withdrawal window, and whether identity verification must be completed before a first withdrawal is released. Recorded with the date, and labelled as the operator’s stated times.
4. Registration and account checks
From the operator’s stated policy: which documents are requested, at what point, and what triggers additional checks. We also confirm participation in GAMSTOP, which is a condition of holding a GB remote licence and therefore a straightforward disqualifier if absent.
5. Games and providers
Counts are taken from the operator’s own lobby filters on a stated date, not from a press release. We also record the studios represented and whether live dealer, bingo or slingo content is present.
Two UK-specific points that most game databases still get wrong:
- Stake limits. Online slots are capped at £5 per spin for players aged 25 and over (from 9 April 2025) and £2 per spin for players aged 18 to 24 (from 21 May 2025). Most international game databases still quote pre-reform maximums of £25, £90 or £100. Any maximum stake above £5 on a UK-facing slot page is wrong, and we do not republish those figures.
- RTP builds. Many slots ship in several return-to-player configurations and operators choose which to deploy. Where we can establish which build an operator runs, we publish that figure and name the operator, rather than the headline RTP from the provider’s marketing sheet. Where we cannot establish it, we say so instead of assuming the highest.
Feature buy-ins — paying a fixed sum to jump straight to a bonus round — are not available to players in Great Britain. The Commission determined in January 2020 that they breach requirements 3A and 14A of its Remote Gambling and Software Technical Standards and instructed licensees to withdraw them; it is a compliance direction under existing standards rather than a standalone prohibition, but the practical result is the same. Where a title we cover offers a buy-in in other markets, the page says so and says it is unavailable here.
6. Complaints and dispute routes
We record the operator’s Trustpilot score and review count with the date captured, the outcomes of published complaints at Casino Guru and AskGamblers, and the alternative dispute resolution (ADR) provider the operator names for unresolved complaints.
Note that the ADR framework is mid-change: accreditation of gambling ADR providers is moving from the Gambling Commission to the Secretary of State under the Digital Markets, Competition and Consumers Act 2024, expected during 2026, and the Commission’s own list of approved providers is being withdrawn. The requirement for licensees to offer an ADR route is unaffected. We name the provider each operator uses and will update these pages as accreditation transfers.
What a score means
A score on this site is capped by how much of the operator we have actually verified. This is the part that makes the number mean something, so we state the ceilings openly:
| Tier | What has been done | Highest possible score |
|---|---|---|
| Verified | All six checks completed, every figure traced to a primary source, all checked within the last 90 days. | 10 / 10 |
| Terms only | Licence and bonus terms verified from source. One or more of withdrawals, account checks, games or complaints data is incomplete, or older than 90 days. | 7 / 10 |
| Unverified | Listed for completeness. Figures come from operator marketing and have not yet been traced to clause level. | 5 / 10 |
An Unverified operator never appears above a Verified one, whatever the two scores are. If a page does not display its tier and a verification date, treat it as Unverified.
What determines the order
Order follows the score, and the score follows the checks above. Commercial relationships determine whether we are able to link to an operator. They do not determine whether an operator is listed, where it appears, what it scores, or how a negative finding is worded. Operators we have no commercial relationship with are listed on the same basis as those we do, and our advertising policy sets out how the site is funded.
What we will not list
- Any operator without a current Gambling Commission licence covering remote casino games for customers in Great Britain
- Any operator not participating in GAMSTOP
- Any operator that names no ADR route for unresolved complaints
- Any operator whose live GB-facing terms conflict with SR Code 5.1.1 — wagering above 10x, or products mixed within one incentive
- Any brand operating under a licence currently suspended, revoked or under review, for as long as that status holds
How often this is redone
Every listed operator is rechecked at least every 90 days. A re-review is triggered immediately, ahead of that cycle, by any of: a change in licence status; a change to the operator’s terms affecting a figure we publish; a change of ADR provider; or a change in the regulations themselves. The January 2026 wagering cap forced a re-check of every bonus figure on this site, and pages that have not yet been through it are marked accordingly.
Every page carries a Last verified date. That date is the day a person last confirmed the figures on it against source — not the day the page was edited, and not an automatic timestamp.
Corrections
If a figure on this site is wrong, tell us at [email protected] and we will check it against source. Our editorial policy sets out what happens next, including how we handle corrections we get wrong ourselves.